We offer the fastest and most efficient console repair on the internet. Once we receive your system we will test and diagnose the issues at hand within 24 hours. Once we receive your confirmation to repair the system your system will be repaired and shipped back to you within 72 hours. We offer professional packaging and tracking for your console.

 

Repair Parts Links

Frequently Asked Questions

How much does the repair cost?
Prices range from $59.99 to $99.99 for mail-in repairs This fee includes most parts and labor although shipping is extra.  All repairs come with a 90 DAY WARRANTY!

We also offer a same day rush repair service for local repairs for an additional fee (please call for pricing and availability).

Should I send power cords, A/V cables, controllers, hard drive, etc?
You only need to send the console. Please do not include any games or accessories, such as controllers, cables, or the hard drive.

What is your turnaround time?
Once we receive your system and receive your approval to proceed with the repair, turnaround time is typically just 1-3 business days.

What are the steps to get a repair?
1. Complete the simple steps above and drop off at your nearest shipping location.
2. We will perform a advanced diagnosis shortly after your system is delivered to our location (typically within 24 hours).  You will receive an e-mail detailing the results of our advanced diagnostic, as well as a repair estimate.
3. Once you approve of the repair estimate, our technicians perform any repairs necessary.
4. Upon completion of the repair, your system is then brought to our test area to undergo an extended testing period.
5. After extensive testing is completed, our shipping department carefully packages your system and notifies the shipping carrier that the box is ready for pickup.  You will receive an automatic e-mail with tracking information. 

What if you can't repair my system?
We are able to successfully repair over 95% of all repair orders that we receive.  In the rare event that your console is unrepairable, you have the option of either receiving a refund for the repair price, or using the repair price as a credit towards a heavily discounted replacement console.

Will I lose all of my game saves and other data?
Unless your problem is related to a faulty memory card or hard drive, you will not lose any of your saved games, profiles, or other information.

I opened my consoles or removed the warranty seal. Will you still fix my system?
Absolutely! We successfully repair over 95% of all repair orders we receive, regardless of whether or not the console has been opened previously.

How can I be sure you are a reputable company?
We are one of the first online repair shops in the United States, and are proud of our many achievements:

• Verified by the Internet security company Verisign
• Verified by Network Solutions
• Verified Miva Merchant E-Commerace Web Store
• PayPal Verified Business
• Fully Insured Retail Facility
• Live telephone support during normal business hours.

How long have you been around?
We began repairing the original PlayStation consoles back in 1996, and started offering game system repair for all brands in 1998.

How should I package my game system?

• Use a rigid box with flaps intact
• Remove any labels, hazardous materials indicators, and other shipment markings from the box
• Use adequate cushioning material
• Use strong tape designed for shipping

 

Tel: 801-792-1816
Fax: 801-908-7962

Email: info@videogamerepair.com
Website: www.videogamerepair.com